Return Policy

14-day Returns Policy

Instead of exchange, Bigpack HK promises to provide you with a ’14 day Unconditional Return’ upon your receival. Please make sure that the original package is intact. The return policy is limited to the following circumstance:

  • The item is in a condition that can be sold again
  • The item is unworn, unused and unwashed
  • All product tags are presented

Return Procedure

  • Contact Us
    If you would like to return your order, please email us at, message us at our Facebook page or contact us at (852)-23912772. You will then be provided with a return code. Please indicate the code on the parcel when you send back the package.
  • Choose from one of the following ways to return the products:
    (a)Returned the products to one of our selected stores (free of charge)
    (b)Send the products to us through couriers (Customers will need to bear the
    return shipping fee)
  • Once we receive the returned products and determine that they satisfy all return conditions, we will arrange your refund as soon as possible.