14-day Returns Policy
Instead of exchange, Bigpack HK promises to provide you with a ’14 day Unconditional Return’ upon your receival. Please make sure that the original package is intact. The return policy is limited to the following circumstance:
- The item is in a condition that can be sold again
- The item is unworn, unused and unwashed
- All product tags are presented
- Contact Us
If you would like to return your order, please email us at firstname.lastname@example.org, message us at our Facebook page or contact us at (852)-23912772. You will then be provided with a return code. Please indicate the code on the parcel when you send back the package.
- Choose from one of the following ways to return the products:
(a)Returned the products to one of our selected stores (free of charge)
(b)Send the products to us through couriers (Customers will need to bear the
return shipping fee)
- Once we receive the returned products and determine that they satisfy all return conditions, we will arrange your refund as soon as possible.