Ship & Returns

Shipping

Local delivery will be delivered within 2-7 working days upon order placement.
• FREE Delivery on orders over HK$500

• For orders less than HK$500, the shipping charge is HK$50 or more, based on the size of the package

• Local Delivery will be delivered via S.F. Express, signed for.
  (HK$30 surcharge is applied for any shipment picks up from or delivers to Non-Industrial / Commercial address and remote area in Hong Kong.)

• Shipment Tracking: When your order is shipped, we’ll send you an order confirmation mail with a tracking code. You can use this code to check on your shipment at S.F Express.

7-day Returns Policy

Instead of exchange, Bigpack HK promises to provide you with a ’7 day Unconditional Return’ upon your receival. Please make sure that the original package is intact. The return policy is limited to the following circumstance:

• The item is in a condition that can be sold again
• The item is unworn, unused and unwashed
• All product tags are presented

Return Procedure

• Contact Us      
If you would like to return your order, please email us at cs@bigpack-hk.com, message us at our Facebook page or contact us at +852 2391 2772. You will then be provided with a return code. Please indicate the code on the parcel when you send back the package.
• Choose from one of the following ways to return the products:
  (a)Returned the products to one of our selected stores (free of charge)
  (b)Send the products to us through couriers (Customers will need to bear the return shipping fee)
• Once we receive the returned products and determine that they satisfy all return conditions, we will arrange your refund as soon as possible.