Ship & Returns
Local delivery will be delivered within 2-7 working days upon order placement.
• FREE Delivery on orders over HK$500
• For orders less than HK$500, the shipping charge is HK$50 or more, based on the size of the package
• Local Delivery will be delivered via S.F. Express, signed for.
(HK$30 surcharge is applied for any shipment picks up from or delivers to Non-Industrial / Commercial address and remote area in Hong Kong.)
• Shipment Tracking: When your order is shipped, we’ll send you an order confirmation mail with a tracking code. You can use this code to check on your shipment at S.F Express.
7-day Returns Policy
Instead of exchange, Bigpack HK promises to provide you with a ’7 day Unconditional Return’ upon your receival. Please make sure that the original package is intact. The return policy is limited to the following circumstance:
• Choose from one of the following ways to return the products:
• Once we receive the returned products and determine that they satisfy all return conditions, we will arrange your refund as soon as possible.